Customer Experience Center: 1st ever in India

In a market often driven by claims and catalogues, Daltech has taken a bold and transparent approach with its Customer Experience Center (CEC) — the first-of-its-kind initiative in the Indian industrial machinery space. Located in Ahmedabad, the CEC bridges the gap between expectation and reality, offering real-time access to fully functional machines in action. But more than just a display, it delivers tangible benefits to the entire market ecosystem.

Builds Trust Through Transparency

The CEC allows customers, dealers, and technicians to see machines live, not just on paper. This builds confidence and trust, as visitors can evaluate performance, durability, and features first-hand. It removes doubts and reinforces Daltech’s commitment to honesty and quality.

Accelerates Decision-Making

With real-time demonstrations available on demand, customers don’t need to wait for trade shows, expos, or factory visits. This reduces the sales cycle and helps buyers make faster, more informed decisions, improving overall market responsiveness.

Enables Dealer & Technician Training

The CEC acts as a training ground for service engineers, channel partners, and new employees. Live learning sessions on machine operations, maintenance, and troubleshooting enhance field readiness and reduce post-sales support challenges.

Encourages Innovation and Feedback

The interactive setup allows customers to share practical feedback, which directly helps Daltech evolve its designs and stay market-relevant. This customer-led innovation approach improves product relevance and long-term satisfaction.

In essence, the Customer Experience Center is more than a showroom — it’s a space that inspires confidence, reduces uncertainty, and empowers the market with visibility, learning, and clarity. Daltech’s CEC is a bold step toward building a more transparent and customer-focused industrial future.